The Guyana Power and Light Inc is the biggest supplier of electricity in the country and though it has been criticized for its bad service, the entity is making great effort to improve its customer service and total customer satisfaction.
The company has embarked on a number of exercises to aid in the efficient delivery of bills to its customers as there are quite a few customers complaining of not receiving their bills and then only know of their balance when GPL turns up to disconnect and some times remove the service entirely, to the dismay, disbelief, discomfort and public humiliation of the customer.
The company has long engaged customers over the phone on their Call Centre line 226-2606 where friendly staff are available to assist you with simple queries about bills, about applying for service and to inquire about the ever so frequent power outages that is always prevalent.
The company through their website and suggestion boxes, take willing applicants who wish to take advantage of the company's e-billing which will take a person's email address and deliver their bills to them rather than the bill coming through the postal system as it is intended to. The customer will no longer receive a mailed bill but an electric PDF file delivered to the email address they provided.The bill can then be printed by the customer so that they can proceed to any payment centre to pay the amount owed.
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